Case Study: Jim Ellis Automotive Takes on Digital Transformation with Comcast Business SD-WAN

The Jim Ellis Automotive Group is a chain of auto dealerships based in Atlanta, with 15 locations in the area and a staff of over 1,000 employees.  They depend on a fast, reliable and secure network to connect with customers, employees and business partners and support key business applications across its dispersed locations.

As the dealership added more locations and staff, the growing number of users put added pressure on the network, and accessing the company’s cloud-based system became increasingly challenging. At the same time, the dealership was adopting additional cloud-based applications to which employees needed reliable access, further compounding the issue.

Delays in system access negatively impacted customer experience, as employees were unable to service clients quickly, and impeded employee productivity, which produced frustration and complaints from workers across the network.

To address its connectivity issues, Jim Ellis Automotive implemented Software Defined Wide Area Networking (SD-WAN) from Comcast Business.

As a result, the company’s video file transfer has been expedited and the employee productivity and guest WiFi service issues have been resolved. Workers noted an immediate improvement in network speed and their ability to access the shared cloud system, which in turn has helped boost their productivity and enabled them to deliver improved customer service. Since implementation, the dealership has not received one employee or customer complaint about connectivity.

For more details, see the full case study here.