Comcast Business’ Response to COVID-19

As individuals and organizations around the world respond to the coronavirus (COVID-19), Comcast Business is committed to keeping you, your customers, and their businesses connected.

We are prepared for times like these. With access to free Xfinity WiFi hotspots, tools to manage businesses from any device, anywhere, and a team of experts and engineers available 24/7, businesses can keep working and stay connected even in uncertain times.

In addition, we’ve enhanced our safety and reliability measures to protect the health of our customers and employees while continuing to provide you the best service possible. Here’s how.

• Maintaining network reliability – Our network has the capacity to handle spikes and shifts in usage patterns, as we see such spikes regularly. We continuously test, monitor, and enhance our network to prepare for unexpected events, and we’re taking every step to ensure our customers continue to have the best possible experience using our services.
• Ensuring accessibility – Our network engineers are modeling multiple scenarios and our network operations centers are staffed 24/7 for network performance and reliability.
• Supporting a healthy workforce – The health and safety of our employees and customers is a top priority. We are following all public health guidelines and the latest guidance from the CDC.
• Facilitating schedule changes – To minimize risk to your employees and our team, we can schedule or reschedule appointments during nonpeak hours. We are taking precautions regarding our technicians who handle appointments and will need to reschedule appointments if any business employees are sick, have been quarantined, or exposed to or are being treated for COVID-19.

For more information on COVID-19, visit https://business.comcast.com/response.