Unified Communications Built for the Cloud
Unified Communications (UC) has changed the way business is conducted. It helps improve collaboration, decision-making and productivity, and lets companies focus on managing their business instead of their communications infrastructure. Current cloud-based Voice over Internet Protocol (VoIP) services have vastly improved over the years Even more than internet telephony, cloud-based voice provides unified communications (UC), with all of the collaboration and productivity tools businesses need.
No longer tied to hardware deployed on your premise, newer UC solutions like Comcast Business VoiceEdge™ and VoiceEdge Select™ are cloud-based and mobile. Business communications can be routed through an easily downloadable desktop app providing one-click integration with common business productivity tools like customer relationship management, Microsoft Skype for Business, Office 365 and Google Chrome. In addition, an end-user can download the mobile application from Comcast Business to have desk phone features and functions on their cell phone.
Here are a few examples of how real-life customers are using Unified Communications to make their business operations more efficient.
Crystal Clear Voice
Members working at Tigerlabs, a Princeton, N.J., co-working community, originally relied on their cell phones to make business calls. Now, Tigerlabs offers their community an important amenity thanks to Comcast Business VoiceEdge™: HD-quality IP phones from Polycom in all conference rooms, giving members an alternative to using their cellphones for important client collaboration conference calls.
Avoid Missed Calls
In the past, customers calling Catlett, Va.-based Golden Rule Builders, Inc., often got disconnected as they weren’t able to leave a message or reach the company in the first place. Comcast Business VoiceEdge provided voicemail, allowing incoming callers to leave a message. Golden Rule Builders is able to access these messages in multiple ways with their desktop app, mobile app, dialing into voicemail, or by converting the voicemail to readable text.
Support Remote Employees
Philadelphia-based Maass Media relies on Comcast Business VoiceEdge™ Remote Office, Be Anywhere and softphones for its employees to have the quality, reliability and speed needed to receive inbound calls to never miss a call. Because Comcast Business VoiceEdge™ calls travel over a separate circuit, they don’t compete for traffic with the company’s data usage.
Always Reachable
Chicago-based CLK Engineers wanted to make it easier for customers to reach engineers working in the field. Comcast Business VoiceEdge™ provides advanced call features like call forwarding, allowing the firm to send incoming calls to the field so they don’t have to miss an important client- or business-related call.
Voice is an integral component of virtually every business process. Older UC models can rely on legacy premise-based systems that can be costly to maintain and hard to scale. With a mobile, cloud-based UC system driven by advanced voice features, businesses not only get cost-effective, transportable access to the communication and collaboration tools they need today, they are well-positioned to take advantage of future UC developments.
See our VoIP/Then & Now infographic to learn more!